Reminder terms:
Your trust is very important to us, and we fully understand the importance of personal information to you. We will take corresponding security measures in accordance with legal and regulatory requirements, and do our best to protect the security and controllability of your personal information. In view of this, the whmovie.com service provider (or "us") has formulated this privacy policy (hereinafter referred to as "this policy/this privacy policy") and reminds you that this policy applies to cinema products or services.
It should be noted that this policy does not apply to situations where other third parties provide services to you. For example, when a cinema or third-party service provider on whmovie.com provides services to you based on whmovie.com, the personal information you provide to them is not subject to this policy.
Before using various products or services on whmovie.com, please carefully read and fully understand this policy. After confirming full understanding and agreement, please use the relevant products or services. Once you start using various products or services on whmovie.com, it means that you fully understand and agree to this policy. If you have any questions, opinions or suggestions regarding the content of this policy, you can contact us through whmovie.com customer service.
Privacy Policy
This privacy policy section will help you understand the following content:
How do we collect and use your personal information
How do we use cookies and similar technologies
How do we share, transfer, and publicly disclose your personal information
How do we protect your personal information
Your rights
How to transfer your personal information globally
Third party liability statement
How to update this privacy policy
How to cancel a whmovie.com account
How to contact us
1、 How do we collect and use your information
（1） Why collect your information and data
In order to complete the functions of this service, investigate and analyze issues, and continuously improve service quality, we may collect some of your personal information. Meanwhile, we may also collect your information and data in accordance with national laws and regulations or government regulatory requirements.
（2） How will we collect and use your personal information
If you use the business functions of this service, you need to provide us with or allow us to collect the necessary information and data to implement the functions, including:
(1) Help you become our member
When registering for a whmovie.com account, you need to provide at least your phone number to create a whmovie.com account, and provide relevant network identification information (such as a profile picture, nickname, and login password); If you only need to use browsing, searching and other functions, you don't need to register as our user and provide the above information. If you choose to log in with a third-party account, we will collect the avatar and nickname information of your QQ, WeChat, and Weibo third-party accounts.
(2) Providing you with goods or services
The information you provided us with
To facilitate the provision of our products or services to you, we will record the contact phone number you provided. To complete the transaction, you may need to provide Apple pay Huawei pay、Mi pay、Samsung pay、 Alipay, WeChat, cloud flash payment, wing payment, bank card account and select payment method so that we can know your payment status. Apple pay、Huawei pay、Mi pay、Samsung pay、 Alipay, WeChat, cloud flash payment, wing payment and bank card account belong to the third-party payment method. After you choose the payment method, you will complete the payment on the third-party payment platform. The payment function itself does not collect your personal information, but we need to share your payment order number and transaction amount information with these payment institutions to confirm your payment instructions and complete the payment. Simultaneously record your trading products and trading time. If you do not agree to our recording of the aforementioned information, it may not be possible to complete the transaction, but it does not affect your use of other services we provide.
The information we collected during your use of the service
We will collect information about the services and usage methods you use and associate this information, including device information. Based on the specific permissions you grant during software installation and use, we will receive and record device related information (such as device model, operating system version, device settings, unique device identifier, Android ID and other software and hardware features and device environment information), device location related information (such as IP address, GPS location, and sensor information such as Wi Fi access points, Bluetooth, and base stations that can provide relevant information). If you refuse to grant us the corresponding permissions during installation and/or use, we will not record the corresponding information mentioned above. Log information: When you use the products or services provided by our website or client, we will automatically collect detailed usage information of your services as relevant network logs. For example, your search query content, IP address, browser type, language used, visit date and time, and records of the web pages you visited. Please note that individual device information, log information, etc. are information that cannot identify a specific natural person's identity. If we combine this type of non personal information with other information to identify a specific natural person's identity, or use it in combination with personal information, during the combined use period, this type of non personal information will be considered personal information. Unless authorized by you or otherwise required by laws and regulations, we will anonymize and de identify this type of personal information. To display the order information of your account, we will collect the order information generated during your use of our services, which will be used to show you and facilitate your order management. When you contact us, we may save your communication/call records and content, or the contact information you leave, in order to contact you or help you solve problems, or record the solutions and results of related issues.
We have collected your personal information through indirect means
To confirm the transaction status and provide you with after-sales and dispute resolution services, we will collect your trading, payment, and logistics information through the trading partners, trading methods, payment institutions, etc. selected by you based on the exchange, or share your trading information with the above service providers.
(3) Providing You with Security
In order to improve the security of your use of the services provided by us and our affiliated companies and partners, protect your or other users or the public's personal and property security from infringement, better prevent security risks such as phishing websites, fraud, network vulnerabilities, computer viruses, network attacks, and network intrusions, and more accurately identify violations of laws, regulations, or cinema related agreement rules, we may use or integrate your membership information, transaction information, device information, relevant network logs, as well as information obtained by our affiliated companies and partners that you have authorized or shared in accordance with the law, to comprehensively judge your account and transaction risks, conduct identity verification, detection, and prevention of security incidents, and take necessary recording, auditing, analysis, and disposal measures in accordance with the law.
(4) Other uses
We will seek your consent in advance when using information for other purposes not specified in this policy, or when using information collected for specific purposes for other purposes.
（3） Device permission call instructions
Telephone permissions: In order to facilitate your call to customer service for customer service processing, it is necessary to call your telephone permissions.
In order to facilitate your quick and secure login to the platform account, you need to access your SMS permissions.
Storage permissions: In order to store the content you have chosen to download and update, as well as cache software that requires some local data, such as personal information of users after successful login, your storage permissions need to be called.
Camera Album Permissions: In order for you to use functions such as taking photos, scanning, and selecting some album images, you need to call your camera album permissions.
Connection network permission: In order to access advertisements and provide product and service related content normally, it is necessary to call your connection network permission.
Device Mac Address: Our product integrates with the Youmeng SDK, which collects your device Mac address and unique device identification code (IMEl, MAC address, IDF A, OPENUDID, Guid, IMSI, SIM card IMS1) to provide data statistics and analysis services.
Location information permission: In order for you to navigate to the accurate location of the cinema correctly, you need to call your location information permission, and if necessary, frequently read your personal information such as location information.
Read Network Status Permission: Used to query the current status of the network, such as checking whether the network is available when placing an order, which requires calling your Read Network Information permission.
Vibration permission: In order to complete the QR code scanning reminder, your vibration permission needs to be called.
Auto focus permission: In order to focus the QR code for scanning, you need to call your auto focus permission.
In order to scan in night mode or under low lighting conditions, you need to call your flash permission.
Read process permissions: Our product integrates payment SDK, and in order to prevent malicious programs and ensure secure operation, we collect information on running processes and the overall operation of the application.
Read Android_ID permission: Obtain a unique Android identifier that needs to be collected to prevent malicious programs and secure operations.
If you want to cancel the authorization of the above permissions, you can close it in System Settings Permission Management. We will no longer obtain your corresponding permissions, but this may affect the use of functions or services that involve necessary permissions.
（4） You are fully aware and understand that in the following situations, we do not need to obtain your authorization and consent to collect and use personal information:
Related to national security and national defense security;
Related to public safety, public health, and major public interests;
Related to criminal investigation, prosecution, trial, and enforcement of judgments;
For the purpose of protecting the significant legitimate rights and interests of personal information subjects or other individuals, such as life and property, but it is difficult to obtain your personal consent;
The personal information collected is publicly disclosed by you to the public on your own;
Collecting personal information from legally disclosed information, such as legitimate news reports, government information disclosure, and other channels;
Necessary for signing the contract according to your requirements;
Necessary for maintaining the safe and stable operation of the provided products or services, such as discovering and dealing with faults in the products or services;
Necessary for legitimate news reporting;
When academic research institutions conduct statistical or academic research based on the public interest and provide academic research or descriptive results to the public, they de identify the personal information contained in the results;
（5） How will we store and protect your personal information
In order to comply with laws, regulations, and regulatory requirements, and to facilitate your access to relevant personal information, we will store the necessary information you provide and generate during the use of this service. We will adopt physical or logical isolation mechanisms to store your general personal information and personal sensitive information separately. We will use encryption and other security measures to provide special protection for sensitive personal information.
We will store your personal information in China for a period of time and in a specific area. If the user does not log out, the storage period will be permanent.
In addition, we will take measures including but not limited to security checks, the use of encryption tools and software, and other reasonable security measures and programs to protect your personal information and make every effort to protect your information security. When we cease to operate this service or you cease to use this service, we will no longer collect and use any of your information, and will anonymize or delete the stored information.
2、 How do we use cookies
What is a cookie
Cookies are a neutral technology that allows website servers to store data on the client or read data from the client. Cookie files are files that store information related to user visits to websites, in the format of. tex. Cookie content is usually encrypted, and secure cookie technology provides users with more convenient services while browsing the internet.
Our purpose of using cookies
Cookies are important for improving the user's online experience, and we generally use cookies for the following purposes:
(1) Identity verification: Cookies can notify us when you access our services, allowing us to verify your identity information and ensure the security of your account.
(2) Preferences: Cookies record values such as font size and resolution that you previously set, making it easy to automatically adjust them to your previous settings when you revisit.
(3) Security: Cookies can help us ensure the security of data and services, and investigate cheating, hacking, fraud, and other behaviors targeting our products and services.
(4) Improving efficiency: Cookies can avoid unnecessary server load, improve service efficiency, and save resources.
(5) Analysis and research: Cookies can help us understand and improve our products and services, providing reference data for the development of new features or products.
How to use cookies
To ensure the normal operation of the platform, we will store name cookies, Flash cookies, or other local storage (collectively referred to as "cookies") provided by browsers or associated applications that typically contain identifiers, site names, and some numbers and characters on your computer or mobile device. With the help of cookies, websites can store data such as your preferences or purchased items.
If your browser or browser add-on service allows, you can modify the acceptance level of cookies or reject our cookies. For more details, please refer to AboutCookies. org. But if you do so, it may in some cases affect your secure access to our platform, and you may need to change user settings every time you visit our platform.
3、 How do we share, transfer, and publicly disclose your personal information
（1） Sharing
We will not share your personal information with companies, organizations, or individuals outside of the cinema service provider, except in the following circumstances:
Sharing on your own initiative: If you actively purchase goods and services through a film store, we will share your order information and necessary information related to the transaction with the providers of the relevant goods and services based on your choice to meet your demand for purchasing goods or services from them and enable them to complete subsequent after-sales services.
Sharing with explicit consent: After obtaining your explicit consent, we will share your personal information with other parties. For example, if we entrust a third party to provide you with products or services, we will share the above information with the third party with your consent. If you refuse to provide such information, we will not be able to complete the relevant delivery services.
Sharing under legal circumstances: We may share your personal information with the public in accordance with laws and regulations, litigation dispute resolution needs, or as required by administrative or judicial authorities in accordance with the law.
（2） Transfer
We will not transfer your personal information to any company, organization, or individual, except in the following circumstances:
Transfer with explicit consent: After obtaining your explicit consent, we will transfer your personal information to other parties.
In the event of a merger, acquisition, or bankruptcy liquidation involving a shadow store service provider, or any other merger, acquisition, or bankruptcy liquidation involving the transfer of personal information, we will require the new company or organization holding your personal information to continue to be bound by this policy. Otherwise, we will require the company, organization, and individual to seek your authorization and consent again.
（3） Public disclosure
We will only publicly disclose your personal information in the following circumstances:
We may publicly disclose your personal information with your explicit consent or based on your voluntary choice;
If we determine that you have violated laws and regulations or seriously violated the relevant agreement rules of the cinema, or to protect the personal and property safety of the cinema and its affiliated company users or the public from infringement, we may disclose personal information about you in accordance with laws and regulations, regulatory requirements, or the relevant agreement rules of the cinema, including relevant violations and measures taken by the cinema against you.
（4） Exceptions to obtaining authorization and consent before sharing, transferring, or publicly disclosing personal information
In the following situations, sharing, transferring, or publicly disclosing your personal information does not require your prior authorization and consent:
Related to national security and national defense security;
Related to public safety, public health, and major public interests;
Related to criminal investigation, prosecution, trial, and enforcement of judgments;
For the purpose of safeguarding your or other individuals' significant legitimate rights and interests such as life and property, but it is difficult to obtain my consent;
Personal information that you disclose to the public on your own;
Collecting personal information from legally disclosed information, such as legitimate news reports, government information disclosure, and other channels.
According to legal regulations, sharing or transferring personal information that has undergone de identification processing, and ensuring that the data recipient cannot recover and re identify the personal information subject, does not constitute external sharing, transfer, or public disclosure of personal information. The storage and processing of such data will not require separate notice to you and your consent.
4、 How do we protect your personal information
（1） We have taken reasonable and feasible security measures that comply with industry standards to protect the security of the personal information you provide, preventing unauthorized access, public disclosure, use, modification, damage or loss of personal information. For example, when exchanging data (such as credit card information) between your browser and server, it is protected by SSL (Secure Socket Layer) protocol encryption; We will use encryption technology to enhance the security of personal information; We will use trusted protection mechanisms to prevent malicious attacks on personal information; We will deploy access control mechanisms to ensure that only authorized personnel can access personal information; And we will hold security and privacy protection training courses to enhance employees' awareness of the importance of protecting personal information.
（2） We have an industry-leading data security management system centered around the data lifecycle, which enhances the security of the entire system from multiple dimensions such as organizational construction, system design, personnel management, and product technology.
（3） We will take reasonable and feasible measures to avoid collecting irrelevant personal information as much as possible. We will only retain your personal information for the necessary period required by law to achieve the purposes stated in this policy, unless an extension of the retention period is required or permitted by law.
（4） The Internet is not an absolutely safe environment, and we strongly recommend that you do not use the communication methods not recommended by shadow stores to send personal information. You can establish connections and share with each other through our services. When you create communication, transactions, or sharing through our services, you can choose the person you want to communicate, trade, or share with as a third party who can see your transaction content, contact information, communication information, or sharing content.
Please protect your personal information properly and only provide it to others when necessary. If you find that your personal information, especially your account information, has been leaked, please contact the customer service of the cinema immediately so that we can take corresponding measures based on your application.
Please note that the information you voluntarily share or even publicly share when using our services may involve personal information or even sensitive information of yourself or others. For example, if you choose to upload images containing personal information when evaluating. Please be more cautious when considering whether to share or even publicly share relevant information when using our services. Please use complex passwords to assist us in ensuring the security of your account. We will do our best to ensure the security of any information you send us. If our physical, technical, or management protective facilities are damaged, resulting in unauthorized access, public disclosure, tampering, or destruction of information, which damages your legitimate rights and interests, we will bear corresponding legal responsibilities.
（5） We will periodically update and publicly disclose security risks, personal information security impact assessment reports, and other related content, which you can obtain through movie store announcements.
（6） In the event of an unfortunate personal information security incident, we will inform you in accordance with legal requirements of the basic situation and possible impacts of the security incident, the disposal measures we have taken or will take, suggestions for you to independently prevent and reduce risks, and remedial measures for you. We will inform you of the relevant situation of the event through email, letter, phone, push notifications, and other means. If it is difficult to inform the personal information subject one by one, we will take reasonable and effective measures to publish an announcement. At the same time, we will also report the handling of personal information security incidents in accordance with regulatory requirements.
5、 Your rights
According to relevant laws, regulations, standards in the United States, as well as common practices in other countries and regions, we guarantee that you exercise the following rights over your personal information:
（1） Search for your personal information
You have the right to access your personal information, except in exceptional circumstances stipulated by laws and regulations. You can self check your personal information through the following methods:
Account Information - If you wish to access or edit your personal profile information, payment information, etc. in your account, you can log in to the movie store account and perform such operations through "My - Personal Settings".
Order Information - You can check or delete the movie ticket information you have purchased in "My My Orders". If you are unable to access this personal information through the above path, you can contact us at any time through the movie store customer service. We will respond to your request within 15 days.
（2） Correct or supplement your personal information. When you find that there are errors in the personal information we process about you, you have the right to request us to make corrections or supplements. You can apply for correction or supplementation through the methods listed in "(1) Inquiry of Your Personal Information".
（3） Delete your personal information
You can delete some of your personal information through the methods listed in "(1) Accessing Your Personal Information". In the following situations, you can request us to delete personal information:
If our handling of personal information violates laws and regulations;
If we collect and use your personal information without your explicit consent;
If our handling of personal information seriously violates our agreement with you;
If you no longer use our products or services, or if you voluntarily cancel your account;
If we permanently cease to provide you with products or services.
If we decide to respond to your deletion request, we will also notify the parties who have obtained your personal information from us as much as possible and require them to delete it in a timely manner, unless otherwise provided by laws and regulations, or if these parties have obtained your independent authorization.
When you delete information from our service, we may not immediately delete the corresponding information from the backup system, but we will delete this information during backup updates. After successfully deleting the information, your personal information will be cleared, and you can continue to use your mobile account for login operations.
After you voluntarily cancel your account, we will stop providing you with products or services. The original coupon card in your account will become invalid and unusable. According to applicable laws, your personal information will be deleted or anonymized.
（4） Change the scope of your authorized consent
Each business function may require some basic personal information to be completed (see Section 1 of this Privacy Policy). In addition, for the collection and use of additional personal information, you can contact the customer service of the cinema to provide or change the settings of your smart mobile device, revoke your authorization or consent, or unbind through the cinema partner platform.
After you withdraw your consent, we will no longer process the corresponding personal information. But your decision to withdraw your consent will not affect the personal information processing previously carried out based on your authorization.
（5） Personal information subject cancels account
If the user needs to apply for account cancellation, please contact customer service. If the cinema account is cancelled with your permission, the cinema will terminate the provision of products or services to you. After successful cancellation, we will delete your personal information in accordance with applicable laws, keep it in a state that cannot be retrieved or accessed, or anonymize it. The original assets (coupons/videos), order information, etc. in your account will become invalid and unusable.
（6） Constrained Information System Automatic Decision Making
In certain business functions, we may only make decisions based on non manual automatic decision-making mechanisms such as information systems and algorithms. If these decisions significantly affect your legitimate rights and interests, you have the right to request an explanation from us, and we will also provide an appeal method on the premise of not infringing on the commercial secrets or other user rights and social public interests of the cinema.
（7） In response to your above request
To ensure security, you may need to provide a written request or other means of proving your identity. We may first request you to verify your identity before processing your request.
We will provide a response within 15 days. If you are not satisfied, you can also file a complaint through the customer service of the cinema. For your reasonable requests, we do not charge any fees in principle, but for requests that are repeated multiple times or exceed reasonable limits, we will charge a certain cost fee depending on the situation. We may reject requests that are unreasonably repetitive, require excessive technical means (such as developing new systems or fundamentally changing current practices), pose risks to the legitimate rights and interests of others, or are highly impractical.
In the following situations, according to legal requirements, we will not be able to respond to your request:
Related to national security and national defense security;
Related to public safety, public health, and major public interests;
Related to criminal investigation, prosecution, trial, and enforcement of judgments;
There is sufficient evidence to indicate that the personal information subject has subjective malice or abuse of rights;
Responding to your request will result in serious damage to your or other individuals or organizations' legitimate rights and interests;
Involving trade secrets.
6、 How to transfer your personal information globally
Personal information collected and generated during our operations within the United States is stored within the United States, except for the following circumstances:
There are clear provisions in laws and regulations;
Obtain your explicit authorization;
You conduct cross-border transactions and other personal initiatives through the Internet.
In response to the above situations, we will ensure that your personal information is adequately protected in accordance with this privacy policy.
7、 Third party liability statement
（1） If you use services provided by a third party rather than a cinema through our website or client, we do not guarantee whether or how the third party will take protective measures against your information. We will do our best to ensure the security of your account and provide you with a more secure access experience. We will use dedicated transport layer security protocols and encrypted network channels such as HTTPS to help you identify and prevent risks such as phishing and account leakage. At the same time, it is more conducive to protecting the common rights and interests of you and third parties. We will do our best to prevent criminals from tampering with the normal service content between you and the third party you wish to access, and strive to ensure the security of your personal information during the transmission process.
（2） When you access third-party services through our client, view web pages created by third parties, or use applications developed by third parties, we remind you that these third parties may place their own cookies, which are not under our control and their use is not subject to this policy. You should pay attention to them. Service providers may have their own independent privacy protection policies, and we will fulfill our legal obligations to third-party service providers to protect your personal information. However, we cannot guarantee that these entities will always take protection measures according to our required standards. When using third-party services, please make sure to contact the third party directly to obtain details about their privacy policies. If you find that these third-party services pose risks, we suggest that you terminate the relevant operations to protect your legitimate rights and interests.
8、 How to update this privacy policy
Our privacy policy may change.
Without your explicit consent, we will not limit your rights under this privacy policy.
For significant changes, we will provide more prominent notifications (including notification through whmovie.com or even pop-up notifications to you).
The significant changes referred to in this policy include but are not limited to:
Our service model has undergone significant changes. Such as the purpose of processing personal information, the type of personal information being processed, and the way personal information is used;
We have undergone significant changes in control and other aspects. Changes in ownership caused by mergers and acquisitions, etc;
The main objects of human information sharing, transfer, or public disclosure have changed;
Your right to participate in personal information processing and the way you exercise it have undergone significant changes;
When there are changes in the department responsible for handling personal information security, contact information, and complaint channels;
When the personal information security impact assessment report indicates a high risk.
9、 How to cancel a movie shop account
You can directly contact our customer service to cancel your account;
To ensure the security and property rights of your account, we need to verify the identity of the cancellation application (such as verifying the phone number bound to the account) to ensure that the account is truly registered by you personally;
The processing period for account cancellation is 7 working days. Within 7 working days after you have successfully submitted a request for cancellation of your movie store account to us (starting from the time of successful submission), the account will be cancelled. Within the aforementioned 7 working days, you are unable to log in and use this account, nor can you register a new account using the phone number associated with this account; However, during this period, you can restore the normal use of your account by contacting customer service (400-882-1711);
If we do not receive your request to restore the account after the deadline mentioned in point 3 above, the account will be permanently cancelled.
After you voluntarily cancel your account, we will stop providing you with products or services, delete your personal information in accordance with applicable laws, or anonymize it.
10、 How to contact us
You can contact us through the following methods, and we will reply to your request within 15 days:
If you have any questions, opinions or suggestions about the content of this policy, you can contact customer service. Our contact information includes
a) Email: [email protected]
If you find that personal information may be leaked, you can report it to us by filing a complaint. If you are not satisfied with our response, especially if you believe that our personal information processing behavior has damaged your legitimate rights and interests, you can also seek a solution by filing a lawsuit with the court with jurisdiction in the defendant's domicile.
This agreement is an integral part of the whmovie.com User Agreement. In case of any inconsistency between this agreement and the whmovie.com User Agreement, this agreement shall prevail; Any matters not stipulated in this agreement shall be supplemented by the relevant subsidiary rules and activity rules published by the cinema from time to time.
Once again, when you click the "agree" button, it is deemed that you have fully accepted this agreement. Before clicking, please confirm again that you are aware of and fully understand all the contents of this agreement.
